InSite-Lab Licensing and Support
InSite-Lab software is licensed using a USB key system. The licence can be installed on one computer and used by two people; or the licence can be installed on two computers and used by one person (i.e. an office computer and field laptop). An End-User Licence Agreement (EULA) needs to be accepted by the designated users before the software can be activated. For the educational discount to be applied, the Educational Licence Agreement must also be signed by the designated user(s).
Additional licences purchased at the same time are eligible for a discount.
Annual Maintenance and Support Plan
The Annual Maintenance and Support Plan (AMSP) provides software support and service updates. Such support and updates are only available while enrolled in the Plan.
Software support includes providing email support, at no charge, to assist the software owner in the installation of the software on the owner’s computer system. Additionally, general assistance may be provided in aiding the owner in understanding the capabilities of the various features of the software. However, no-cost assistance is not provided for help in applying Itasca Consulting Ltd Software to specific user-defined problems.
Technical support covering processing questions, applications, definitions, interpretation of results, design guidelines, etc., can be provided through the Premium Service Plan. In all instances, the user is encouraged to send the problem description to Itasca Consulting Ltd by email in order to minimise the amount of time spent trying to define the problem.
Itasca Consulting Ltd reserves the right to determine what qualifies as no-cost assistance and what requires payment. Initially, support will be made available to all users though Itasca Consulting Ltd reserves the right to channel support through one designated user for each licence.
Service updates of the software and its documentation will be made available through the Support Area on this website.
Premium Service Plan
Premium Support Plan (PSP) can be used for consulting time, project support, software training, installation and training. Travel expenses to the client’s site (and any other associated costs) are not included in the PSP and will be costed separately.
The PSP hours are valid for 12 months from the date of purchase and receipt of the software and/or hardware products, after which the hours will expire.
Additional hours can be purchased after the hours have been used, expired or after the expiry date if further direct/advanced support on a project, software or hardware is required.