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The following are Frequently Asked Questions about installing and using Itasca software. If you have a specific technical question, please submit a support request form.
About Hardware Recommendations
The speed performance of Itasca software is principally affected by two computer hardware elements: processor(s) and RAM. It is extremely rare, but hard drive space also can be a concern. Graphics cards can negatively affect rendering and cause crashes in the worst cases.
For each Itasca program (FLAC, UDEC, FLAC3D, 3DEC, and PFC), a set of suggested minimum system requirements is provided. These are the lowest hardware specifications that can be used with no expectation of performance issues. As such, they are recommendations, not guarantees.
For today's consumer, the range of computer configurations is effectively infinite. As this is the case, Itasca cannot guarantee the performance of any particular system, and therefore cannot make recommendations about computers or computer components that users should buy. Only direct testing can be used to issue a guarantee of performance, and, regrettably, Itasca cannot perform an infinite number of tests to issue such guarantees.
We recognize that the purchase of Itasca software represents a significant commitment on the part of our users and that users are understandably interested in ensuring they have the optimum computer system for running an Itasca software. Given the caveats above, the information provided below represents our best effort to guide the user who intends to purchase a computer for use with Itasca software.
Which processor should I buy?
Processor speeds, attributes, and architectures vary widely. Generally, the faster the processor, the faster it will calculate with Itasca software. The computer buyer who can ascertain that one processor should work faster for other software products can reasonably expect that this will be true when running an Itasca program. Regarding specific processors, Itasca can offer little insight beyond what is mentioned in the next item.
Processors have a speed rating reported by the manufacturer, but on current computers, these ratings are nearly impossible to compare effectively between manufacturers. In addition, the "real-world" performance of the processor on a computer will be significantly affected by hardware and software configurations—the same processor may perform quite differently from one computer to the next, based on configuration differences.
While we do not use compiler settings to optimize our software to any specific CPU, we do use Intel processors during development. Algorithmic choices based on performance are made using tests on Intel hardware. We also use the Intel C++ compiler to produce the release-optimized software. There is some evidence to support the notion that the Intel C++ optimizer produces output that does not run as well on AMD processors. However, we do not have specific side-by-side benchmarks of comparable processors to support this conclusively.
Should I get two processors (or four, six, or n)? What multi-processor configuration is optimal?
The current versions of FLAC, FLAC3D, UDEC, 3DEC, and PFC are multi-threaded. Certain features of all the software have not been made multi-threaded yet (e.g., FISH scripting), and if they are used, they will reduce the overall benefit gained from multiple processors. Also, the software will show a different performance benefit when running on multiple cores or processors. FLAC3D generally performs best, as much as five times faster on a six-core CPU. These results will vary depending on the particular model and features being used.
Because of memory issues, we have shown consistently reduced multi-threading efficiency when running on a multi-CPU computer, regardless of the number of cores in each CPU. In this case, it is possible you will see increased overall efficiency from running two models in parallel on that hardware rather than in a series.
How much RAM should I have?
In this case, more is always better. RAM is used by Itasca programs to store the model while the program is running. The larger the model, the more RAM needed. If RAM is unavailable, the program will have to swap information to the hard drive, at which point calculation speed will slow to a crawl. The amount of RAM you actually need is predicated completely on the size of the models you expect to create. Only you can know that, and therefore, this is a question to which only you know the answer. For certain types of calculation (thermal or fluid flow calculations in FLAC3D, for instance), bus speed can be a very important factor. Maximizing memory bus speed and cache size can avoid "bottlenecks" (pinched down memory access to the processor) that can slow calculation speed when handling large models.
Should I get a 32- or 64-bit processor and a 32- or 64-bit operating system?
If you intend to run a 64-bit program (currently FLAC, FLAC3D, UDEC, 3DEC, and PFC3D offer 64-bit versions), you need both a 64-bit processor and a 64-bit version of the software. However, you should run a program matched to the system type (32-bit program on a 32-bit computer; 64-bit program on a 64-bit computer) whenever possible.
Be aware that 64-bit versions ARE NOT faster than 32-bit versions. The reason to use a 64-bit version is only if you intend to create a model that exceeds the memory addressing limit (2GB) inherent in 32-bit programs.
What kind of graphics card should I have?
One that implements OpenGL 1.5 or higher. This is necessary for FLAC3D, 3DEC, PFC2D, and PFC3D. It is not necessary for FLAC or UDEC. However, this specification is on the low side; users of contemporary computers and operating systems with graphics cards that do not meet this level are almost certain to encounter problems with many of their programs, not just Itasca's. Also, maximizing the memory on the graphics card will positively affect software performance, though it is not critical.
Which operating system should I use?
At present, the current versions of Itasca programs are supported on the 32- and 64-bit versions of Windows Vista, Windows 7, Windows 8, and Windows 10. Be aware that any Windows system not mentioned is not explicitly supported and users are advised to proceed at their own risk. Itasca software is not supported on Macintosh or Linux computers. Itasca cannot recommend a particular operating system from among those supported, as their performance is absolutely contingent on the hardware environment in which they operate.
What computer system does Itasca IT recommend?
Itasca Consulting Group engineers run their models on "crunchers," which are powerful PC computers. Our IT team currently (January 2017) defines the following system configurations as crunchers.
This Dell R430 machine is a 1U rack-mounted server style machine (you should have a rack and rails to mount this machine) that uses the 12 core, 30 MB cache Intel Xeon E5-2650v4 CPU, 64 GB of DDR4, that uses this mainboard that supports the newer 9.6 GT/s QPI (QuickPath) interconnect. There is an 8 MB embedded/onboard video system that seems to be adequate to view and manipulate most models. If you require a more powerful GPU, be sure to purchase a low profile card that would fit this system.
- R430-2CPU Board with 1 CPU
- 2 Dell PE R430V1 4x3.5 NH-PSU Rck Svr (R) R430V1-4-C35 1 1
- 1 Intel E5-2650v4 2.2/30/2400 12-Core 105W SR2N3-BX 1 1
- MFG: M6V21B0201823
- 1 Dell PE R430 Heat Sink 5 2FKY9 1 1
- MFG: CN02FKY9413624CV01DTA00
- 4 Dell 16GB DDR4 Reg 6 D_4R16G2133- 4 4
- Dell Perc H330 MiniMono Controller1
- 10 R-BMC8 1 1, Broadcom 5720 Quad Port Gigabit Ethernet
- 11 OB_Net_5720 1 1
- Riser with 1 Full Height x8 and 1 Half Dell 1U Sliding Ready Rails
- 14 9D83F 1 1Custom Configuration and Full Testing, Full
- 3 Year Dell NBD Onsite Warranty, 16 WAR-3-D-R430 1 1
- System price was approximately US$3,000
The following system is an “in-house”, self-built, tower style machine based on the new Broadwell, 6 core, i7 6800k CPU, an X99 mainboard, 64 GB of DDr4 RAM, and a modest GPU. A dedicated DVD drive was not included.
- EVGA GeForce GTX 950 02G-P4-2957-KR 2GB SSC GAMING, Silent Cooling Gaming Graphics Card
- APEVIA X-Hermes X-HERMES-GN Black/Green Steel ATX Mid Tower Computer Case w/ Side Window-Green
- TOSHIBA X300 HDWE150XZSTA 5TB 7200 RPM 128MB Cache SATA 6.0Gb/s 3.5" Desktop Internal Hard Drive Retail Kit
- EVGA SuperNOVA 850 G2 220-G2-0850-XR 80+ GOLD 850W Fully Modular EVGA ECO Mode Includes FREE Power On Self Tester Power Supply
- 2x G.SKILL TridentZ Series 64GB (8 x 8GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Intel X99 Platform Desktop Memory Model F4-3200C16Q2-64GTZSK
- Intel Core i7-6800K 15M Broadwell-E 6-Core 3.4 GHz LGA 2011-v3 140W BX80671I76800K Desktop Processor
- Microsoft Windows 10 Pro 64-bit - OEM
- Noctua NH-D15 SSO2 D-Type Premium CPU Cooler, NF-A15 x 2 PWM Fans
- SanDisk X400 2.5" 512GB SATA III TLC Internal Solid State Drive (SSD) SD8SB8U-512G-1122 - OEM
- GIGABYTE GA-X99-Ultra Gaming (rev. 1.0) LGA 2011-v3 Intel X99 SATA 6Gb/s USB 3.1 USB 3.0 ATX Intel Motherboard
- System price was approximately US$2,000
While we are currently running the machine configurations listed above in a production environment, and they are working well, this information is provided only as an example of possible configurations, and is provided only “as is”.
A Network version allows one instance of the software, per seat, to cycle on any computer connected to the network.
Standard Single License
As of June 1, 2008, a licensing policy emendation is being implemented in all subsequent releases of Itasca software and is applicable to all users (both new users and those who are upgrading to the new version). The policy, as described in the License Terms, is: "A standard single license allows up to two instances of the software to cycle on a single computer" and was created for the following reasons.
Under the previous terms of the licensing policy, we did not restrict the number of software operating on a single computer under a standard license. If multiple instances of the software were being run, then they would execute proportionally slower. As multi-core and multi-processor computers became popular, it became a concern that owning such a computer effectively granted multiple licenses, because multiple instances could be run with no loss of speed. This was counter to the intent of our licensing.
At the time that we decided to change our licensing policy, dual-core computers were already in common use. Therefore, we decided to allow two simultaneous instances per license instead of restricting it to one. We also changed the security implementation so that a license is claimed only while cycling, allowing multiple instances to continue to be used for problem setup and post-processing analysis.
There are a range of problems that may arise related to the user's key (also sometimes referred to as the USB key, hardware lock, hardlock, or dongle) that secures Itasca software. The steps below, which move from least to most severe, are actions the end-user can take prior to contacting Itasca for technical support in the event that there is a key-related problem at program startup. For complete information about troubleshooting the Gemalto USB key, please download Gemalto's End User Troubleshooting Guide and visit their website.
1) Cycle the key through the other USB ports.
Often, a key problem can come from a conflict or corruption in the settings that match up the key, the key driver, and the specific USB port in use (all three components are in play to make any USB device work). This situation most commonly occurs when the key provided for use with the Itasca software gets plugged in before the software is installed, causing Windows to automatically assign an incorrect driver to that port/key pair.
To perform this step, remove the key and put it into a different USB port. If the step works, popup notifications like the ones below will appear in the lower right corner of the screen (the exact pop-ups and text will vary depending on the Windows operating system in use).
If this occurs, try the software again. At this juncture, it should work. Also, the key should be able to be put back in the original USB port and work correctly. If this doesn't happen on the first new USB port you try, continue working through all the available USB ports on a machine before moving on to the next step.
2) Download and install the latest drivers for the key from the Gemalto website.
Gemalto is the company that manufactures the USB keys, and it is also the developer of the driver for the key. Their website provides the latest drivers for the Sentinel USB key. We recommend users download and run the second item on the "Windows Drivers & Utilites" table, the "Sentinel Driver" item (note though the first item, "Sentinel Protection Installer", will also supply the drivers.)
It is recommended that the security key be removed before running the driver installation.
This step is quite safe; the SafeNet installation will not overwrite a newer driver with an older one. Updating to a newer driver through a clean installation can clear up the problems stemming from cases of conflict, corruption, or other issues related to the presence of earlier Sentinel USB key drivers.
3) Download and run the the "SSD CleanUp" utility from Gemalto and retry installation.
The "SSD Cleanup" utility is provided on the same page of the Gemalto website as the latest driver download. Note there are two versions available, one for 32-bit and one for 64-0bit Windows. The user must select the appropriate version. These are listed last on the "Windows Drivers & Utilites" table.
This utility removes all traces of the current and any past Sentinel key driver installations. To use, we recommend the following steps:
- Uninstall the Itasca software.
- Remove the USB key from the computer.
- Run SSD Cleanup.
- Reboot the computer.
- Run the downloaded driver installation from Step 2 above.
- Re-install the Itasca software.
- Plug in the USB key.
- Run the software.
During this sequence, be sure to follow any instructions to reboot the computer as they appear.
If none of the steps described on this page resolves the problem, please contact Itasca.
It will be helpful to provide a screenshot of the key error message you receive when starting the code, if possible. Be sure to provide the name and version of the Itasca software you are running, the operating system you are using, and the exact text of the error(s) or warning(s) that occur on startup.
- Make certain that communication is possible using port 6002 between the client computer and the server. A firewall or other network security system blocking traffic on port 6002 is the most common cause of trouble connecting to a network server.
- Run the LicenseKeyUpdater or SuperPro Medic (discussed above) on the server and make certain it can see the network key.
- Check to make certain that the network portion of the security drivers have been installed on the network computer.
- From the client machine, attempt to connect to the server on a web browser, using http://serverurl:6002, where “serverurl” is the IP address, network name, or URL of the key server. You should get a Java applet that serves as a network server monitor. If you cannot connect, then either port 6002 has been blocked or the network driver has not been properly installed. If it doesn’t list a key, then the server computer is not seeing the key locally. If someone else has checked out the license, the network monitor should notify you of that and give you the IP address of the person who has checked the license out.
- Windows 7, 32- and 64-bit
- Windows 8, 32- and 64-bit
- Windows 10, 32- and 64-bit
Any other operating system not specifically listed above is NOT supported by Itasca for use with Itasca software. Itasca software may run on these platforms, but as they are not supported, Itasca provides no assurance of compatibility with them and will not provide support for them.
Itasca's 32-bit software are operable on 64-bit computer systems; however, they are not 64-bit programs and do not have 64-bit addresses. Itasca recommends that, whenever possible, users run versions of Itasca software matched to the 32-bit or 64-bit environment of their computer.
In general, when new Windows operating systems are released, it becomes possible, even likely, that there will be errors if users try to use their old installation files for an Itasca program on the new operating system. In this case, it is strongly recommended that the user obtain the latest installation USB or DVD available from Itasca for their software.
If you are experiencing problems related to your operating system that are not resolved by the information available here, feel free to contact Itasca for assistance with your issue.
Windows 10 Support Statement
Itasca software is Windows 10 compatible. Testing confirms that the current versions of Itasca software at the time of the Windows 10 release (FLAC 7.0. FLAC3D 5.0, UDEC 6.0, 3DEC 5.0, PFC2D 5.0, PFC3D 5.0) are fully operable on 32-bit and 64-bit Windows 10 systems. Until Windows 10 is no longer supported by Itasca, these versions and higher of each Itasca software may be expected to be supported on Windows 10. Itasca is committed to supporting our software on the latest commonly available Windows operating systems. If you feel there is an error operating your software that is related to the Windows 10 operating system, please let us know. Please be aware that previous versions of the Itasca software listed above are not supported for use with Windows 10, though users are not prohibited in any way from using them if they find them operable on that operating system.
Non-Supported Operating Systems
Itasca's end-user license agreement does not prohibit use of Itasca software on non-Windows platforms (Mac, Linux). However, as stated above, Itasca provides no support for these systems, and it is completely up to the user to do what is needed to install and run Itasca software on these systems, if possible at all.
Can Itasca software be run on Windows Server 2012 (or other non-supported Windows Version X)?
Maybe. Our experience is that the software itself will work without any difficulties on any Windows operating system, and that the principal problem to be anticipated when going to non-supported Windows operating systems is key-related errors. If one of these occurs, a user can contact SafeNet technical support for help. If there is no key error and the program can be started and cycled, then we expect that it will, in all other respects, be compatible with the operating system. However, we cannot confirm this result as we ourselves have not tested these systems as part of our quality assurance measures, since they are not officially supported.
You can also find your serial number using your software, provided your USB hardlock key is installed on your computer or network as follows.
Click the Console tab beneath the File menu item.
Option 1: You will see the serial number displayed on the third line in the Console.
Option 2: At any time you can type "Print Security" in the command line at the bottom of the Console and hit the "Enter" key.
Click the Console tab beneath the File menu item.
Option 1: You will see the serial number displayed on the second line in the Console.
Option 2: You can also see the serial number displayed in the black Command Prompt display.
Click the Command line beneath the Console pane. Type "LIST Security" and hit the "Enter" key.
You can find your serial number displayed in the black Command Prompt display.
With each new software release or update, a new set of installation and ancillary files are made available so that users have the most advanced and functional version of our software.
USB Memory Stick
By default, Itasca now distributes all installation, support, and supplemental files required to install, run, and use its software via a USB memory stick. Because its contents change with each software release or update, the USB stick is serialized to provide tracking information and to assist in customer support. The serial number identifies the release version of the Itasca USB.
Is it still possible to install Itasca software using a DVD?
Yes, some companies and government agencies will not permit their personnel to use USB memory sticks at work for security reasons.
As such, Itasca is happy to continue to support DVDs for installing its software upon request. Because its contents change with each software release or update, the DVD is serialized to provide tracking information and to assist in customer support. The serial number identifies the release version of the Itasca DVD.
Itasca Consulting Group is the principle office that develops Itasca's geomechanical software. You may download the following from ICG's website.
- The most recent release of each software (FLAC, FLAC3D, UDEC, 3DEC, and PFC).
- The demonstration version of the software (fully functional, but with model size restrictions unless a valid USB hardlock key is present).
- Update files to upgrade your version of the software to the most recent release version.
- Previous releases of the software are now being archived on our website. We will be gradually extending these files to older and older versions.
The adapter address (also called MAC address, hardware address, network address, or physical address) of your network card uniquely identifies your computer on the network.
Please follow the instructions below to easily find your computer’s adapter address.
- Click on the Windows Start button.
- Type "cmd" into the Search programs and files dialog (highlighted in yellow below). Press "Enter" on your keyboard.
- A black window will pop up. This is the Windows Command Terminal.
- Click on this window, type "ipconfig/all", and press "Enter" on your keyboard.
- Record your adapter address information exactly as it appears (shown below in yellow).
- Close the Command Terminal window.
- Contact email@example.com if you have any questions.
Please use the following citations when referencing Itasca software in publications.
Itasca Consulting Group, Inc. (2016) FLAC — Fast Lagrangian Analysis of Continua, Ver. 8.0. Minneapolis: Itasca.
Itasca Consulting Group, Inc. (2012) FLAC3D — Fast Lagrangian Analysis of Continua in Three-Dimensions, Ver. 5.0. Minneapolis: Itasca.
Itasca Consulting Group, Inc. (2014) PFC — Particle Flow Code, Ver. 5.0. Minneapolis: Itasca.
Itasca Consulting Group, Inc. (2014) UDEC — Universal Distinct Element Code, Ver. 6.0. Minneapolis: Itasca.
Itasca Consulting Group, Inc. (2016) 3DEC — Three-Dimensional Distinct Element Code, Ver. 5.2. Minneapolis: Itasca.
Itasca Consulting Group, Inc. (2015) KUBRIX-Geo, Ver. 15. Minneapolis: Itasca.
Itasca Consulting Group, Inc. (2016) BlockRanger, Ver. 1.1. Minneapolis: Itasca.
Itasca Consulting Group, Inc. (2016) Griddle, Ver. 1.0. Minneapolis: Itasca.
Version 8.0 released Mar, 2016
Version 7.0 released Oct, 2011
Version 6.0 released Aug 2008
Version 5.0 released Apr 2005
Version 4.0 released Sep 2000
Version 3.4 released Sep 1998
Version 3.3 released Apr 1995
Version 3.2 released Nov 1992
Version 3.0 released Sep 1991
Version 2.2 released Jun 1989
Version 2.1 released Nov 1988
Version 2.0 released Mar 1987
Version 1.0 released Feb 1986
Version 6.0 released Apr 2017
Version 5.0 released Nov 2012
Version 4.0 released Dec 2009
Version 3.1 released Dec 2006
Version 3.0 released Oct 2005
Version 2.1 released Mar 2002
Version 2.0 released May 1997
Version 1.1 released Jan 1996
Version 1.0 released Aug 1994
Version 6.0 released Feb 2014
Version 5.0 released May 2011
Version 4.0 released Oct 2004
Version 3.1 released Dec 1999
Version 3.0 released Oct 1996
Version 2.0 released Nov 1993
Version 1.8 released Jun 1992
Version 1.7 released May 1991
Version 1.6 released --- 1990
Version 1.5 released --- 1989
Version 1.4 released --- 1988
Version 1.3 released --- 1987
Version 1.2 released --- 1986
Version 1.1 released --- 1985
Version 5.2 released Nov 2016
Version 5.0 released Aug 2013
Version 4.1 released Dec 2007
Version 3.0 released Mar 2003
Version 2.0 released Dec 1998
Version 1.5 released Mar 1994
Version 1.3 released --- 1991
Version 1.2 released --- 1990
Version 1.1 released --- 1989
Version 1.0 released --- 1988
Version 5.0 released April 2014
Version 4.0 released Dec 2008
Version 3.1 released Nov 2004
Version 3.0 released Nov 2002
Version 2.0 released Jun 1999
Version 1.1 released Mar 1995
Version 1.0 released Dec 1994
Version 5.0 released April 2014
Version 4.0 released Oct 2008
Version 3.1 released Aug 2005
Version 3.0 released Jun 2003
Version 2.0 released Nov 1999
Version 1.1 released Nov 1995
Version 1.0 released Sep 2016
Version 15 released May 2015
Version 14 released Dec 2013
Version 12 released Oct 2012
This is not explicitly supported. If users can successfully do so, they are not prohibited in any way from using the software in that manner.
This is not explicitly supported. If users can successfully do so, they are not prohibited in any way from using the software in that manner.
Yes, by purchasing a Network License, server-client based configurations with 1 to n seats can be set up. The Network License differs from the Standard License (single, per-machine license) in that it permits users within the same organization to utilize their Itasca software even if they are in a location remote from the hardlock USB key and that it provides better management and license maintenance for an organization's IT administrators. Further, program calculation speed on a server will be comparable to a local Standard License. However, the following should also be considering when evaluating a Network license.
- Operations such as plotting on your local PC may be affected by network speed.
- With the Standard License, you can run two instances of the program on a single computer, whereas the Network License is limited strictly to the number of seats purchased. So, if you have one Standard License, you can run two instances of the code (on one computer), but with a 1-seat Network License, you can run only one instance over the network at any one time. However, the network seat is checked out from the network key only when the software is cycling (i.e., the seats are not checked out for problem set-up and post-processing analysis).
- Standard Licenses can have different options and be upgraded at different times. With a Network License, all seats must have the same options and be at the same software version.
Clients who are interested in this are encouraged to contact their Itasca sales agent for more information.
Yes, the current versions of FLAC, FLAC3D, UDEC, 3DEC, and PFC are multi-threaded. Certain features of all the codes have not been made multi-threaded yet (e.g., FISH scripting), and if they are used, they will reduce the overall benefit gained from multiple processors. Also, the software will show a different performance benefit when running on multiple cores or processors. FLAC3D generally performs best, as much as five times faster on a six-core CPU. These results will vary depending on the particular model and features being used.
Because of memory issues, we have shown consistent reduced multi-threading efficiency when running on a multi-CPU computer, regardless of the number of cores in each CPU. In this case, it is possible you will see increased overall efficiency from running two models in parallel on that hardware rather than in a series.
Yes. With the appropriate options, Itasca software can couple thermal, hydro, and mechanical models together within the same software. Also, using socket connections via FISH or Python (PFC only, currently) scripting, it is possible to transfer data in one or both directions between other Itasca software and third-party applications (e.g., CFD software).
In addition, starting with FLAC3D 6, our software will become modular, allowing the various software to plug into one another. Initially, this will permit FLAC3D models to interact with PFC3D models within the same framework/GUI. With the release of PFC 6, FLAC3D zones can be used within PFC3D models. Similar 3DEC modules are also being developed for its next major release.